GHCA100 - Heart Forward Facilitator Guide
$75.00
SKU
1312-GHCA100
This training offers an overview of the Heart Forward program: A Culture of Service Excellence.
Heart Forward Facilitator Guide
Course Description
Developing and fostering a culture of service is deeply important to your organization’s success in achieving excellence and delivering the highest quality of care to your residents, their family members, and improving engagement with associates. To achieve excellence and deliver the highest level of care for our residents, patients, family members and each other, we must come together with an understanding of what excellence looks like. Heart Forward is a way of working, a way of interacting, and a way of thinking about our work as we support each other in the spirit of service.
Target Audience
- Your designated Culture Champion(s)
Fees
- GHCA Members Only
- $75 per member
- 25% discount for each additional user from the same center (must contact GHCA to receive discount code)
- Registration fee includes training material and full access to course.
Learning Objectives
By the end of the course, participants will be able to:
- Describe the principles of Heart Forward leadership.
- Apply person-centered care practices in daily operations.
- Strengthen communication and teamwork within their facility.
- Promote a culture of compassion, accountability, and resilience.
Course Structure
- Culture in Action – Facilitator Guide
- How to Lead Culture Transformation That Lasts
- Making the Commitments Real: Every Shift, Every Role
Format & Duration
- The course is delivered virtually through a series of modules.
- Duration: ~2.25 hours (no time limit to complete; encouraged to complete as quickly as possible).
- Continuing education credit hours (CEUs) are awarded upon completion.
CEU Breakdown
| CEU Category | Credit Hours |
|---|---|
| Leadership Skills & Management (LSM) | 2.25 |
More Information
| Language | English |
|---|
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